FREQUENTLY ASKED QUESTIONS

Questions? We’ve Got You.

Find answers to the most common questions about ordering, shipping, returns, payments and more.

Frequently
Asked Questions

Once you place your order, you’ll receive an order confirmation email with your order details. When your order has been shipped, we’ll send you another email with your shipping and tracking information. If you have a MIDICHIC account, you can also check your order status from your Order History.

We can only make changes to an order if it has not yet been processed for shipping or production. If you need to make a change, please contact us as soon as possible through our Contact Us page or WhatsApp. Please note that we may not be able to make changes once your order has entered processing or production

You can customize the Orders can only be cancelled within 72 hours of placing the order. After 72 hours, production may have already begun and the order can no longer be cancelled or the payment reversed. If you need to cancel your order, please contact us within the 72-hour window. Please note: Orders cannot be cancelled after production has commenced, except where the wrong item was ordered and MIDICHIC is able to assist.

Once your order has been shipped, you’ll receive an email and text notification containing your shipping details and tracking information. Simply click the tracking link provided to follow the progress of your shipment.

If your order has not yet been shipped, we may be able to update the delivery address. Please contact us as soon as possible through our Contact Us page or WhatsApp with your order details and the correct delivery address. Once an order has been shipped, we may no longer be able to change the delivery address.

Delivery times vary depending on your location and the type of order. Please refer to our shipping information at checkout or contact us for more details.

Yes, MIDICHIC accepts returns and exchanges subject to our return conditions.

To be eligible:

• The item must have been purchased from the MIDICHIC online store.
• The item must be unused and unworn.
• The item must be returned with its original packaging, tags and other applicable accessories.
• The return or exchange request must be made within 7 days of delivery.

To initiate a return or exchange, please contact us through our Contact Us page or WhatsApp with your order details. Our support team will provide you with the next steps.

Please contact us within 7 days of delivery through our Contact Us page or WhatsApp. Include your order number and details of the item you would like to return or exchange. Our team will review your request and guide you through the process.

Yes. Your payment security is important to us. MIDICHIC uses trusted third-party payment processors to securely process online card payments. Payment information is handled through secure, industry-standard systems designed to protect your payment details. MIDICHIC does not need to store your full card details on our website. If you experience any issue with your payment, please contact our support team.

Yes. MIDICHIC offers custom-order options for customers who have a specific design or vision in mind. Visit our Custom Orders page to tell us what you’re looking for and submit your request.

Simply visit our Custom Orders page and complete the request form with your preferred style, measurements, colour, fabric and other relevant details.

Our team will review your request and get back to you with the next steps.

Have a question that isn't answered here?

We're happy to help.

Reach out to the MIDICHIC team through our Contact Us page or WhatsApp, and we'll get back to you as soon as possible.